FAQ's
Trumbull Tech Managed Services: Frequently Asked Questions
At Trumbull, we pride ourselves on offering personalized managed IT services tailored specifically for smaller businesses—those often overlooked by larger service providers. Our unique approach allows us to focus on what truly matters to our clients, ensuring they receive high-quality, efficient, and reliable IT solutions. We understand you may have questions about how we operate differently, so here's a compilation of our most frequently asked questions to guide you through your buyer's journey with us.
Understanding Our Services and Support
Q: Do you have a minimum number of seats?
A: No, we do not require a minimum number of seats. Our services are designed to be flexible, catering to businesses of all sizes, particularly those with 40 or fewer employees.
Q: Why don’t you offer 24x7 support?
A: Our security systems operate 24x7 to protect your business, but we don't staff live support around the clock. Instead, we focus on providing targeted support during business hours when you need it most. This allows us to maintain high-quality service without unnecessary overheads. This allows us to maintain US based support 100% of the time.
Q: Why don’t you offer “unlimited support hours”?
A: We believe in providing personalized support from a real, U.S.-based team that knows your business. Rather than a one-size-fits-all "unlimited" model, we tailor support to your needs and always discuss any additional work with you beforehand, so there are never any surprise charges.
Pricing and Packages
Q: Why are your prices so low?
A: Our pricing strategy is built around offering everything you need and nothing you don’t, with fixed, predictable costs. We utilize enterprise-level tools tailored for small businesses, ensuring you receive the best value.
Q: Do you offer customized packages based on specific business needs?
A: Yes. Our core services follow proven best practices, and we offer additional solutions and services to meet your business's unique technology, security, and compliance needs.
Technical and Security Measures
Q: What cybersecurity services do you provide?
A: We protect your business from ransomware, phishing, malware, and data breaches with 24/7 monitoring, email security, endpoint protection, MFA, secure backups, and employee security training.
Q: How do you handle data backup and disaster recovery?
A: We provide secure cloud backups, Microsoft 365 backup, and disaster recovery solutions to protect your data from cyberattacks, accidental deletion, and hardware failures, with fast recovery options to keep your business running.
Q: What is dark web monitoring and scanning?
A:Dark web monitoring continuously checks if your business email addresses, passwords, or company data have been exposed in a data breach. If compromised information is found, we alert you immediately and help secure your accounts to reduce the risk of cyberattacks and identity theft.
Additional Services and Compliance
Q: Can you support a remote or hybrid workforce?
A: Absolutely, we specialize in supporting remote and hybrid work environments, ensuring your team can work efficiently and securely from any location.
Q: Do you offer help desk services?
A: We provide help desk services as part of our concierge service packages but do not offer it standalone. This ensures our clients receive comprehensive support tailored to their specific needs.
Q: How do you help your clients remain industry compliant?
A: Our services are designed to help you meet the requirements of your cyber liability insurance and ensure compliance across various industries. We hold regular IT strategy meetings to align our services with your business goals and compliance requirements.
Getting Started
Q: How often will we have IT reviews or strategy meetings?
A: We conduct quarterly IT reviews and strategy meetings to discuss your business goals and how technology can be leveraged to meet them. This includes assessing if your current service level meets your needs or if adjustments are necessary.
Q: Are there any upfront costs or setup fees?
A: Your upfront investment is simply the price of the plan you choose. During onboarding, we configure your systems, security, and services to ensure a smooth and secure start.
Discover More About Trumbull Tech
Curious about the people behind Trumbull Tech? Visit our About Page to learn more about our founders and the personal motivations behind the creation of Trumbull. Understand our passion for providing exceptional IT services and how our roots define our commitment to your business's success.
By choosing Trumbull, you’re not just selecting an IT service provider; you're choosing a partner dedicated to your business's growth and success. We look forward to helping you navigate the complexities of modern IT with ease and confidence.